Acceptance of Terms 

• This document outlines the relationship between you (the Buyer or User) and Dr Nazelia Clinic regarding your use of our website (the “Site”).  

• By using the Site, you agree to these terms. It’s advisable to review and retain a copy for future reference. 

Changes to Terms 

• We retain the right to amend these terms without notice, so it is recommended to review them from time to time for possible updates. 

• If you disagree with any of the terms, please stop using the Site.  

• Take note that changes won’t apply to confirmed Orders, unless required by law. 

Accuracy of Information 

• When you register on the Site, ensure your information is accurate and complete.  

• By providing your information, you are confirming your identity and eligibility in using the Site.  

• Payment details should likewise be accurate and complete, and also match the information previously provided. 

Order Decline 

• We may choose to decline an Order at our discretion. 

Pricing  

• Prices displayed may change without notice, but changes won’t affect confirmed orders.  

• Shipping costs aren’t included in the displayed prices, and will be calculated and shown at checkout. 

Payments 

• When using a Payment Card, ensure authorisation from the card owner. 

• We are not responsible for additional charges by banks related to Payment Cards.  

• We take reasonable steps to keep order and payment information secure. However, we’re not liable for losses due to unauthorised third-party access beyond our control. 

Delivery & Insurance 

• We aim to dispatch Orders promptly, within TWO (2) working days of purchase date. You should receive your Orders within 3 to 5 working days (within Peninsular Malaysia), or within 6 to 7 working days (East Malaysia). 

• However, delivery times are estimates. We’re not liable for delays beyond our reasonable control, including carrier or customs delays. 

• Goods are insured up to RM200 until delivery to the address you specified. 

• After delivery (signed receipt), you assume responsibility. 

• Ensure your delivery address is accurate and complete. We aren’t responsible for failed deliveries due to incorrect information provided. 

• We reserve the right to reject delivery to incomplete addresses. 

Delivery Attempts 

• If you miss the delivery, please self-collect from the specific courier centre stated in the Attempted Delivery Note, or request for a re-delivery by the courier within 30 days. 

Multiple-Goods Orders 

• For multiple items, we aim to ship in one package unless you request otherwise. 

• We may deliver separately if necessary, with each shipment considered a separate contract. 

• If you request for separate shipments for an Order, the delivery charges will be based on the costliest destination. 

Refunds 

• All Goods sold are non-returnable or refundable. 

• However, if you are not satisfied with the products in any way, please reach out to us. We’d love to hear your feedback. 

Order Cancellation 

• Unfortunately, no order cancellations are allowed. 

• However, if you need any assistance, please contact us. We’d be glad to help. 

Intellectual Property  

• Users are not allowed to modify, or distribute our intellectual property, including the brand name, trademarks, designs, get-up, data, images, logos or icons, and all other content on the Site. 

• When using the Site, you acknowledge that all copyrights solely belong to us, or the respective rights holders. 

Site Usage 

• Unauthorised access and use of, or damage to the Site is prohibited. 

• Any engagement or activity on the Site that harms our reputation is forbidden. 

• Using the Site for commercial purposes, or unauthorised links to the Site is not allowed. 

• We reserve the right to suspend a User’s access to the Site should there be any suspected unauthorised account use. 

Data Protection  

• User data is utilised and processed as per our Privacy and Cookie Policy.  

Third-Party Sites 

• We’re not responsible for external third-party content linked on our Site.